FAQ

1. Who are you?

We are based in Guangzhou, China. Our workshop starts from 2016 in Dongguan. We are jewelry manufacturer and wholesaler.

2. Can I get the samples?

Yes, we can provide samples to you for quality checking, and we will charge a certain samples fee.

3. Can I mix orders?

Yes, you can mix different colors and styles.

4. How to place an order?

You can choose products from our catalog, and note down the item codes and quantities you'd like, then contact us to place order.

5. How can I obtain the latest catalog?

Please contact us via email or Whatsapp to obtain the latest catalog. Angelo@jewelryokay.com  +86 186 8810 5486

6. What is your minimum order quantity?

Usually 50pcs for regular products, 200pcs for customized products.

7. How long the plating color will be keep?

Our products‘ gold plating can retain its color for at least 1 year.

8. Do you offer after-sales warranty service?

Yes, we offer 1 year after-sales warranty service, but you need pay the shipping fee.

9. Could you supply OEM/ODM service?

Yes, OEM/ODM is welcome. You can customize the design or Choose our design. We can customize the packaging and print the logo for you.

10. What is your terms of packing?

In generally, we pack our goods in opp bag and brown cartons. If you have legally registered patent, we can pack the goods in you branded boxes after getting your authorization letters.

11. What is your terms of payment?

T/T or Paypal is preferred, 30% as deposit, and 70% before delivery (50% as deposit, and 50% before delivery for customized products). We'll show you the photos of the products and packages before you pay the balance.

12. What kind of express delivery do you arrange?

By express delivery, such as DHL, EMS, UPS, TNT, etc, or by air, depending on your requirements.